Frequently Asked Questions

How can we help you?

Find answers to the most common questions about buying, booking, payments, and delivery on Tread Trails.

Buying Vehicles

How do I find parts for my India-spec vehicle?

What types of products are available on Tread Trails?

Are the parts verified and inspected?

Can I negotiate the listed price?

Booking Process

How do I book studio time?

What happens after I confirm a booking?

Can I modify my booking date or time?

Orders & Payments

What payment methods are accepted?

Is EMI available, and what are the terms?

How do I track my order status?

Refunds

What is the refund policy?

How long does a refund take to process?

Can I get a refund on a booking deposit?

Exchange

Can I exchange a part after purchase?

How is an exchange value calculated?

Cancellation

Can I cancel an order after payment?

What are the cancellation charges?

Delivery

Do you offer doorstep delivery?

How long does delivery take after order confirmation?

Account & Profile

How do I save vehicles or wishlist products?

What documents do I need for account verification?

Support

How do I contact Tread Trails customer support?

Does Tread Trails offer warranty on purchased parts?

Still Need Help?

Our support team is ready to assist you

Email Us

hello@treadtrails.com

Call Us

+91 80 4567 8900

Working Hours

Mon–Sat, 9am–7pm