Introduction
At Tread Trails, we are deeply committed to safeguarding the privacy and security of every user who trusts us with their personal information. This Privacy Policy describes our practices around the collection, use, storage, and protection of data when you access or interact with our platform — whether you are browsing parts, booking studio time, or completing a purchase.
Information We Collect
We collect several categories of information to provide, maintain, and improve our services. This includes information you provide directly and data collected automatically as you use the platform.
Personal Information
- Full name, email address, and mobile number provided during registration
- Billing address and shipping address for order fulfilment
- Profile photo and vehicle preferences you optionally provide
- Company and GST details for corporate programmes when requested
Browsing & Fitment Behaviour
- Products viewed, saved to wishlist, and compared
- Search queries, filters applied, and time spent on listings
- Saved vehicles and platform fitment lookups
- Studio booking scheduling activity
Booking & Payment Information
- Booking confirmation details, reservation amounts, and order IDs
- Encrypted payment details processed via PCI-DSS compliant gateways
- Transaction history, receipts, and refund records
How We Use Information
The information we collect is used strictly to deliver, personalise, and improve your experience. We never sell your data to third parties for their independent marketing.
- To create and manage your Tread Trails account and authenticate your identity
- To process orders, bookings, payments, and coordinate delivery or studio fitment
- To personalise product and platform recommendations
- To send transactional notifications, booking confirmations, and service updates
- To detect, investigate, and prevent fraudulent activity and security incidents
- To comply with applicable legal obligations and regulatory requirements
- To generate anonymised analytics that improve platform performance
Data Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
- Encryption for data at rest and in transit (TLS)
- Multi-factor authentication available for accounts
- Regular security reviews and monitoring
- Access controls limited to authorised studio staff
User Rights
You have meaningful rights over your personal data. Exercise them at any time by contacting us or through your account settings.
- Right to Access — request a copy of data we hold about you
- Right to Correction — update inaccurate personal information
- Right to Erasure — request deletion of your account and associated data
- Right to Portability — export your data in a machine-readable format
- Right to Object — opt out of marketing processing
Third-Party Services
Our platform integrates with third-party services whose own privacy policies govern their data practices.
- Google Maps API — studio location and routing
- Google Analytics — aggregated, anonymised usage analytics
- Stripe / Razorpay — secure payment processing
- WhatsApp / messaging providers — booking follow-ups
- YouTube — embedded walkaround and review videos
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email and display a notice on the platform before changes take effect.
Contact Us
Questions about this policy or your data? Reach our privacy team using the channels below.
Privacy Email
privacy@treadtrails.com
Privacy Hotline
+91 80 4567 8900
Response Time
Within 72 hours
Studio Address
Bengaluru · Mumbai · Dubai